Learn these simple ATCO FACTOs and stay safe around natural gas

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Can you smell rotten eggs?

The rotten egg smell is added to natural gas to help you detect gas leaks.
If you smell rotten eggs, it could be a gas leak. Gas is a flammable substance,
so it is important that you eliminate any ignition sources.
DO NOT smoke, operate any electric appliances, turn on or off any
light switches or use a mobile phone.

Here’s what you should do instead:

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The smell of rotten eggs as a potential gas leak.

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the area quickly and don’t use anything that might create a spark.

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24 hours a day, 7 days a week on 13 13 52 or report online.


Your personalised gas
safety checklist

Choose your home appliances from the list
below to see gas safety information that is relevant to you.

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It pays to check your gas hot water system once or twice a year.

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If you smell rotten eggs, it could be a gas leak.

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For all gas faults and emergencies call ATCO on 13 13 52.

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Outdoor patio heaters should only be used outdoors, in a well ventilated space.

Poorly maintained gas appliances can emit carbon monoxide.

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Flue pipes should be checked regularly for damage.

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Using a gas stove or BBQ to heat your home can be dangerous.

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Check the thermostat on your hot water system. It could be costing you money.

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When used correctly, natural gas is a safe, cost effective and reliable energy source.

Never modify gas appliances. They should only be used as directed by the manufacturer.

Your gas heater needs cleaning – be sure to use the right product.

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If the flame on the burner of your gas appliance isn’t burning blue, it could need to be serviced.

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Air filters and fans need regular cleaning.

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Always Dial Before You Dig to find underground pipes.

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Know how to turn your gas meter on and off.

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When carbon monoxide is inhaled it can cause serious illness.

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Hoses and connections on portable appliances should be checked.

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If you detect a gas leak you should leave the area immediately.

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You need to know where your gas meter is located.

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Your oven and filters should be cleaned regularly.

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A good cook keeps their BBQ in tip top condition.

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Remove rust and corrosion-causing sediment from hot water tanks.

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Download Appliance Safety Guide