Now you know, you’re good to go.

Helping to keep safe around natural gas.

As the WA gas network operator, ATCO ensures gas is delivered safely, reliably and affordably so you can get on with your day. For gas related issues, ATCO’s there for you.

Smell rotten eggs?
You may HAVE A gas leak

The rotten egg smell is added to natural gas to help you detect gas leaks. Gas is a flammable substance, so it is important that you eliminate any ignition sources.

DO NOT smoke, operate any electric appliances, turn on or off any light switches or use a mobile phone.

Here’s what to do:


The smell of rotten eggs as the sign of a potential gas leak.


The area quickly and don’t use ?anything that might create a spark.


24 hours a day, 7 days a week on 13 13 52 or report online.

Faulty gas appliances or Incorrect usage may cause carbon monoxide poisoning.

This can cause:
Headaches | Nausea | Dizziness

Faulty or poorly maintained gas appliances can emit dangerous carbon monoxide. Unlike natural gas, it’s odourless. If carbon monoxide is present, you might experience headaches, blurred vision, dizziness, nausea and loss of consciousness leading to death. If you suspect someone is suffering from carbon monoxide poisoning, seek medical help immediately.

Service your appliances
every 2 years

Regular maintenance, cleaning and servicing of your gas appliances is essential to ensure they continue to operate safely. It’s important not to modify your appliances; instead, seek professional repairs when needed.

It’s easy to keep your appliances safe all year round. Check out out simple appliance safety guide for tips and tricks.

Make your house GAS safe
with these easy hacks!

Outdoor patio heaters should only be used outdoors.

Ensure you use them in a well ventilated spaces to ensure there is enough clean air going through the area.

Never use a gas stove or BBQ to heat your home.

Using your gas stove or BBQ to heat a larger space may lead to carbon monoxide poisoning. This reduces the air quality around you, which can also becomes fire hazard.

Use the thermostat in your hot water system to save you money.

If the temperature’s set too high, you could be wasting energy. If you don’t already have one, consider engaging a licensed gas fitter to install a temperature control valve. Limit the bathroom water temp to 49? when in use, and 60? when idle.

Never modify gas appliances.

Altering your appliances may create more damage and become more hazardous. Always use your gas appliances as directed by the manufacturer and seek assistance when repairs are needed.

If the flame on the burner isn’t burning blue, it may need servicing.

Check your burner and other gas appliances to make sure the flame is blue. If your burner’s flame is yellow or you notice excess soot, contact a licensed gas fitter and have the appliance serviced.

Air filters, oven filters and fans should be cleaned regularly.

Air filters and fans can become blocked by lint and dust. Depending on the make and model of your gas heater, you may be able to clean it yourself. Consult your owner’s manual to see if this is recommended . If not, call a licensed gas fitter.

Before you dig, ensure there are no pipes below.

Always know what’s below ground before doing excavation work, to avoid hitting underground pipes or cables.

Before You Dig is a free service providing pre-excavation referral offerings and information about infrastructure networks.

Hoses and connections on portable appliances should be checked.

Check the hose on your portable gas heater, as it can become damaged or deteriorate with age. The bayonet connections should also be examined. If you find any faulty hoses or connections, call a licensed gas fitter to replace them.

Know where your gas meter is located and how to turn it on and off.

Your gas meter is generally located in a metal meter box at the front of your property. It may be a gas-only meter box or a combined gas/electric meter box.

If you believe a gas appliance is leaking gas, leave the area and call ATCO on 13 13 52.

Protect your BBQ and store gas cylinder outdoors.

Protect your BBQ from the elements by throwing on a cover for protection between uses.

You should also store your LPG cylinders upright and outdoors, in a well-ventilated area.

Remove rust and corrosion causing- sediment from your tank.

Over time, rust and corrosion-causing sediments can build up in your hot water tank.

To remove these sediments, drain a few litres from your tank into a bucket via your system’s drain valve.

Check your hot water twice a year.

Like all hot water systems, it pays to give your gas hot water system a quick check over once or twice a year to help avoid expensive repairs.

Need help with repairs or gas appliances?

Looking for assistance with gas appliance repairs? Discover the best ways to get expert advice on your repair needs.

Find a registered gas fitter

Visit the Master Plumbers & Gasfitters Association.
Find a gas fitter

Contact a manufacturer

Visit your manufacturer’s website


When you have a gas related issues, you can rely on ATCO’s help. We’re here to ensure gas is there when you need it. For gas related issues, just let us know.